Wednesday, September 17, 2008

Tankpoly (manufacturer SA)

Manufacturer
Lonsdale SA
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website

TankpolyTM poly water tanks are among the most advanced poly water tanks in Australia. Tankpoly poly water tanks come with a 10 year (was 25 yr) guarantee are available in wide range of colours. Tankpoly poly water tanks are available in 5000, 9,000, 11,000 and 22,000 litre (was 20,000) sizes.
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from Don Matthews
donmatthews7@gmail.com To service@kilkee.com.au
Aug 14, 2008 subject Brochure and website don't correspond

Good afternoon Tankpoly Lonsdale South Australia

I see you are a new company beginning to sell tanks here in Adelaide

1. I am rather puzzled .On your brochure you say guarantees are 10 years yet your website says 25 years ??? I'm assuming you haven't done housework on your webpage yet. and that it is now 10 years. I am puzzled at the drastic reduction from 25 yrs to 10 yrs. Has confidence in your tank's ability to last 25 years suddenly plummeted? What is going on ?

2. Your brochure says 22,000L tank but website says 20,000L

It makes life very confusing when one piece of your publicity doesn't tie up with another part.

Looking forward to your reply .

Thanks
Don Matthews

PS.. Does the 10 year guarantee cover UV breakdown by sunlight. eg if the tank degrades and has to be repaced at 9 years will the full cost be carried by tankpoly?
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No reply received but notice the website has been changed.
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from Don Matthews donmatthews7@gmail.com to service@kilkee.com.au
Sep 18, 2008 subject Why have I not had the courstesy of a reply? mailed-by gmail.com

Dear Tankpoly,

Four weeks ago I sent you the following email. I am disappointed no-one has had the courtesy to reply. My server did not return it and I notice you have corrected your website so I know the email was received.

Please respond to my questions

1. Why the sudden reduction in warranty from 25 to 10 years?

2. Does the 10 yr warranty cover UV breakdown?

Don Matthews
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from Kilkee Australia to Don Matthews donmatthews7@gmail.com
Sep 18, 2008 Re: Why have I not had the courstesy of a reply?

Dear Mr Matthews,

The owners of the business are in the Riverland for the field day Exhibitions until next week. I will pass your email onto them so that they may respond to your questions.

Kind regards
Dianne Brady
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from Don Matthews to Kilkee Australia Sep 19, 2008 Re: Why have I not had the courstesy of a reply? mailed-by gmail.com

Thanks for your reply Dianne

Don
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From: Tankpoly - Rita Read To: donmatthews7@gmail.com
Sent: Friday, September 26, 2008 Re: Why have I not had the courstesy of a reply?

Dear Don

Thank you for bringing our typing error on our website regarding the warranty, as you can see the warranty stands for 10 years not 25 as the original website stated.

Yes the warranty does cover for uv protection, as the raw material manufacturer covers it for at least 10 years, so we are going on their recommendation.

Sorry for the delay in replying, but I have been away on a business trip.

Regards
Rita Read

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from Don Matthews to Kilkee Australia Oct 2, 2008 Re: Why have I not had the courstesy of a reply? mailed-by gmail.com

Dear Rita,

Thankyou for your reply but you have not answered one of my questions.

1. I am rather puzzled .On your brochure you say guarantees are 10 years yet your website says 25 years ? I am puzzled at the drastic reduction from 25 yrs to 10 yrs. Has confidence in your tank's ability to last 25 years suddenly plummeted? What is going on ?

A 25 year guarantee gives an expected life around 30 years. A 10 year guarantee give an expected life around 15 years. What has happened for you to have cut the expected life of your tanks in half?

Don Matthews

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from Kilkee Australia to Don Matthews
Oct 2, 2008 Why have I not had the courstesy of a reply?

Dear Don

The 25 years on the website was an error on the part of our webmaster when we were initially setting up our website - our guarantee has always been 10 years and I can assure you we have every confidence in our tanks.

If you go to our website now, you will see that our website reflects our brochures which gives a 10 year guarantee. Sorry for the initial confusion.

Regards
Rita

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from Don Matthews to Kilkee Australia Oct 3, 2008
Why have I not had the courstesy of a reply? mailed-by gmail.com

Dear Rita,

Thanks for your reply and sorting out this confusion. I have another question.
Can a poly tank be recycled when it eventually is broken down by sunlight. I would like to think I was doing the right thing by the environment in buying a tank which can be recycled at the end of its life.

Thanks
Don Matthews

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No reply


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romKilkee Australia toDon Matthews
dateFri, Oct 3, 2008
subjectRe: Fw: Why have I not had the courstesy of a reply?

Dear Don

After checking this with our suppliers technical department, I can confirm that the tanks can be recycled after their life span for other uses.

Regards
Rita
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